The Swarail App, developed by IRCTC and supported by CRIS, is designed to simplify the train travel experience by integrating essential railway services into a single mobile platform. Instead of juggling multiple apps for ticket booking, train tracking, and complaints, users can now manage everything from one place.
Here’s a detailed look at the key features available in the Swarail (Railone) App and how they benefit passengers:
1. Reserved Ticket Booking
Swarail (Railone) allows users to book tickets for long-distance and express trains directly from their smartphones.
You can search for trains, view available seats in different classes (Sleeper, AC, General), select your seat preference (like lower berth or window), and make payment securely. Once booked, the e-ticket is stored in the app under “My Bookings” for easy access.
This feature eliminates the need to visit the IRCTC website or use separate ticketing platforms.
2. Unreserved and Platform Ticket Booking
Apart from reserved seats, the app also supports booking of unreserved train tickets and platform entry tickets.
This is especially useful for daily commuters and passengers traveling short distances. Tickets are generated as digital QR codes, which can be scanned at the station gates or shown to ticket inspectors.
It’s a quick and paperless way to manage short trips and station access.
3. Live Train Tracking
With real-time train tracking, users can check the live location of their train, expected arrival times, platform numbers, and delays.
This helps travelers avoid unnecessary waiting and allows better coordination for boarding or pickups.
The tracking system provides a map-based interface and updates automatically as the train progresses on its route.
4. PNR Status and Seat Availability
Swarail (Railone) includes a built-in PNR status checker, allowing passengers to see if their ticket is confirmed, waitlisted, or RAC.
You can also view seat availability on specific dates and in different classes without needing to visit other portals.
This feature is helpful for planning future travel and making quick decisions during peak seasons.
5. In-Train Food Ordering
The app integrates food delivery from partner restaurants at selected stations across India.
Users can browse station-wise menus, pre-order meals, and get them delivered directly to their seat while traveling.
Both prepaid and cash-on-delivery options are supported depending on the vendor, making it easy for passengers to dine without stepping off the train.
6. Parcel and Freight Services
The Swarail (Railone) App supports parcel booking and freight services for individuals and businesses.
Users can calculate freight charges using a built-in estimator, book parcel slots, and track shipment status in real time.
Whether you are sending goods across states or managing logistics for your business, this feature adds convenience and transparency to railway cargo handling.
7. Rail Madad – Customer Grievance Redressal
Swarail (Railone) offers access to Rail Madad, the official Indian Railways complaint system, directly within the app.
You can raise service-related complaints, upload evidence (like images), and track the resolution progress through a dedicated dashboard.
It covers complaints related to train cleanliness, catering, refund delays, staff behavior, and more.
8. Secure Login and User Access
The app supports multiple secure login methods for user protection and convenience.
You can log in using your IRCTC credentials, enable biometric login (Fingerprint on Android, Face ID on iOS), or set up a 4-digit m-PIN for quick access.
This makes the login process faster while keeping your account and personal data safe.
9. Multi-Payment Support
Swarail (Railone) provides flexible payment options for all transactions, including UPI, debit and credit cards, net banking, and wallets.
This allows users to choose the most convenient method and ensures smooth processing, especially during peak hours or when booking urgent tickets.
All payment gateways are secured and supported with transaction receipts.
10. Intuitive and Modern Interface
The app features a clean, responsive, and easy-to-use design with a focus on user experience.
The home screen offers quick access to all major services without complicated menus, making it beginner-friendly even for those new to online ticket booking.
It is optimized for both Android and iOS devices and supports light and dark modes for visual comfort.
Summary
The Swarail (Railone) App brings together everything a railway passenger might need into one simplified mobile platform—from booking to tracking, food to freight. It is ideal for daily travelers, long-distance passengers, and even business users relying on rail transport.
Note: Swarail.com.in is an independent platform created to help users understand and navigate the app effectively. We do not offer official bookings or services and are not affiliated with Indian Railways or IRCTC.