Effective Date: May 20, 2025
At Swarail App, accessible from https://swarail.com.in, your privacy is one of our top priorities. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.
1. Information We Collect
We collect both personal and non-personal data when you use our website or engage with the Swarail App. This may include:
- Personal Information: Name, email address, phone number, and IRCTC user ID (when voluntarily submitted via forms).
- Usage Data: IP address, browser type, device information, referring pages, and access times.
- Cookies and Tracking: We use cookies to enhance user experience and track site performance.
2. How We Use Your Information?
We use the information we collect for the following purposes:
- To operate and maintain the website
- To respond to inquiries or provide customer support
- To send important updates or service information
- To improve user experience through analytics and performance tracking
- To ensure compliance with legal obligations
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers or government authorities when:
- Required by law or regulatory obligations
- Necessary for website operation or hosting services
- To detect or prevent fraud, security issues, or misuse
4. Data Security
We take appropriate security measures to protect your information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.
5. Cookies
Our website uses cookies to:
- Remember your preferences
- Analyze site usage patterns
- Provide a smoother browsing experience
You can disable cookies through your browser settings, but some features may not function properly without them.
6. Third-Party Links
This site may contain links to third-party websites (e.g., IRCTC, Play Store, App Store). We are not responsible for their privacy practices or content. Please review their respective policies when you visit them.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your information
- Opt-out of marketing communications
- Withdraw consent (if applicable)
To make a request, contact us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date” at the top.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please use our Contact Us page to reach out. Our team will respond as soon as possible to assist you.