FAQs

Swarail (Railone) is a mobile application developed by IRCTC that combines several railway services such as ticket booking, live train tracking, food ordering, parcel handling, and customer support into a single platform. It is intended to improve convenience for passengers by offering multiple services in one app.

Yes, the app is available on the Google Play Store for Android users and the Apple App Store for iOS users. Make sure to keep the app updated for access to the latest features and improvements.

Yes, the app is free to download and use. However, some services within the app, such as ticket booking or food orders, may involve standard charges. You may also incur payment gateway or banking fees based on your payment method.

Yes, you can log in with your current IRCTC credentials. There is no need to create a separate account if you already use IRCTC for online bookings. New users can also register directly through the app.

Yes, you can book both reserved and unreserved train tickets through the app. Unreserved tickets are issued in digital format, often using QR codes for scanning at station gates.

You can track any train by entering its number or name in the “Track Train” section of the app. The app provides current location, upcoming stations, platform details, and expected delays.

Yes, the app allows you to order meals from registered vendors and have them delivered to your seat at selected stations. You can pay in advance or choose cash on delivery, depending on availability.

Once enabled in the app, the parcel feature allows you to calculate freight costs, plan shipments, and track their status.
This is particularly useful for small businesses or users sending goods via rail.

In most cases, the deducted amount is refunded automatically within 3 to 7 working days. Keep a copy of your transaction ID or receipt for tracking the refund if needed.

Go to the “My Bookings” section, select the ticket, and choose “Cancel” or “Modify.” Refunds and changes are subject to IRCTC policies and applicable charges.

Yes, you can use Fingerprint (on Android) or Face ID (on iOS) for secure and quick login. You can also enable a 4-digit m-PIN as a faster alternative to entering your password.

The app needs an internet connection to access most services. However, already booked tickets are saved and can be viewed offline. It’s advisable to download or screenshot your ticket in advance when travelling.

Rail Madad is a built-in feature for filing complaints and service issues related to trains, bookings, or station amenities.
You can also track the status of your submitted complaints within the app

Currently, the app supports English and Hindi. Additional language options may be added in future versions. Language settings can usually be changed within the app preferences.

Yes, Swarail (Railone) offers digital platform ticket booking, which eliminates the need to wait in queues. These tickets can be shown as QR codes at the station for quick access.