Need help understanding how to use the Swarail App? You’re in the right place.
At Swarail.com.in, our goal is to simplify the experience of using the Swarail App by offering clear, step-by-step guidance, practical solutions, and answers to common questions. While we are not affiliated with IRCTC, Indian Railways, or CRIS, our site serves as a helpful resource to bridge the gap between the app and its users.
Whether you’re a first-time user or someone facing issues with booking or tracking, we’ve built this platform to support your needs in a clear and reliable way.
What We Can Help You With?
- How to book reserved and unreserved tickets using the app
- Setting up and using features like live train tracking and PNR status checks
- Step-by-step process for ordering food during your journey
- Guide to parcel and freight booking, including freight calculation and tracking
- Using Rail Madad for raising and tracking complaints
- Fixes for common issues like login errors, OTP delays, payment failures, and app crashes
- Tips for managing your account securely with biometric login and m-PIN
We also offer feature-specific walkthroughs, FAQs, and user tips to help you make the most of your travel experience.
What We Don’t Provide?
While we aim to guide users as effectively as possible, please keep in mind:
- We do not provide customer service on behalf of IRCTC or Swarail.
- We cannot access or modify bookings, process refunds, or resolve official complaints.
- For ticket-related actions, cancellations, refunds, or account-specific help, users should contact official railway platforms or use the Swarail App’s Rail Madad feature.
Helpful Resources on Swarail.com.in
If you’re looking for quick help, you may find these pages useful:
- How to Use Swarail App – Full walkthrough for Android and iOS users
- FAQs – Answers to the most commonly asked questions
- Troubleshooting Guide – Fix login, OTP, and payment errors
- Ticket Booking Guide – Reserved, unreserved, and platform ticket process
- Features Page – Overview of everything the app can do
Still Need Help?
If your issue isn’t covered or you’d like to suggest an improvement to our content, feel free to reach out via our Contact Us page.
We’re here to support you with clear, honest, and helpful guidance—so you can travel smarter with the Swarail App.